Lesson 5 - Computer-Related Issues

True/False
Indicate whether the statement is true or false.

____	1.	When  having a computer problem, start with the most obvious possibility.

____	2.	When testing solutions, test a combination of steps and possible solutions at once until you solve the problem.

____	3.	When investigating a computer problem, if you determine that the problem really doesn’t exist at all, it likely happens during the Investigate and Analyze the Problem step.

____	4.	If the solution you try did not work at all, back up one step at a time and keep trying until you reach a solution that works.

____	5.	Solving computer problems is a linear process.

____	6.	After solving a computer problem, it is important to describe the symptoms and write down the steps to resolve the problem.

____	7.	Exchanging data between computers with the Windows operating system and the Mac operating system is easy.

____	8.	All primary applications, such as word processing, spreadsheets, and databases, are available for Linux.

____	9.	If a manufacturer or retailer provides an extended warranty, it is generally a good idea to purchase it.

____	10.	Many works of science fiction show a respect for real science combined with imagination.

Multiple Choice
Identify the choice that best completes the statement or answers the question.

____	1.	Which of the following is the first step in the problem-solving process?
a.	Define the problem.	c.	Evaluate solutions.	
b.	Identify possible solutions.	d.	Select and implement a solution.	

____	2.	Which of the following is the last step in the problem-solving process?
a.	Define the problem.	c.	Evaluate solutions.	
b.	Identify possible solutions.	d.	Select and implement a solution.	

____	3.	Asking questions, using what-if statements, and clarifying the situation are all parts of which step in the problem-solving process?
a.	Select and implement a solution	c.	Evaluate solutions	
b.	Define the problem	d.	Identify possible solutions	

____	4.	Collecting all data and attempting to reproduce the problem are parts of which step in the problem-solving process?
a.	Select and implement a solution	c.	Investigate and analyze the problem	
b.	Define the problem	d.	Identify possible solutions	

____	5.	Looking for help and advice from an expert source is a part of which step in the problem-solving process?
a.	Select and implement a solution	c.	Investigate and analyze the problem	
b.	Define the problem	d.	Identify possible solutions	

____	6.	To take a screen shot of a computer problem or error message, press the ____ key.
a.	Copy	c.	Paste	
b.	Print Screen	d.	any of the above	

____	7.	Which of the following is not a  part of the problem-solving step, Investigate and Analyze the Problem?
a.	Identify potential causes	c.	Review the manufacturer’s manual	
b.	Write down the steps you take to create the problem	d.	All of the above are parts of this step	

____	8.	To access the troubleshooting tool shown in the above figure, first open the ____ window.
a.	Windows Explorer	c.	Internet Explorer	
b.	My Computer	d.	Control Panel	

____	9.	To access the troubleshooting tool shown in the above figure, first open the ____ window.
a.	Windows Explorer	c.	Internet Explorer	
b.	My Computer	d.	Control Panel	

____	10.	Some computer requirements that are common to most businesses include all of the following EXCEPT: ____.
a.	budgeting	c.	marketing	
b.	correspondence	d.	playing games	

____	11.	Personal computers are typically used for all of the following EXCEPT: ____.
a.	presentations	c.	writing papers or letters	
b.	connecting to the Internet	d.	playing games	

____	12.	Which of the following is NOT generally included in a document such as the one shown in the figure above?
a.	If the product or service doesn’t meet the specifications, the manufacturer will repair or replace it.	c.	That it enables the manufacturer to repair the computer with refurbished parts.	
b.	Your responsibilities as a consumer, such as to have it serviced by a licensed technician.	d.	A guarantee that it meets certain specifications.	

____	13.	A(n) ____ is a list of services specifically designed to provide assistance to an organization.
a.	warranty	c.	extended warranty	
b.	support agreement	d.	service contract	

____	14.	Which of the following is NOT true about service agreements?
a.	They enable a company or user to budget for support.	c.	They are the same as warranties.	
b.	The terms of service and the assistance to be provided are specified in the agreement.	d.	Some examples of terms include fixed cost per hour and remote telephone assistance.	

____	15.	Which of the following is the useful life of a computer for a company in the technology industry?
a.	One year	c.	Three to five years	
b.	Two to three years	d.	Five to eight years	

____	16.	Which of the following is the useful life of a computer for the general public?
a.	One year	c.	Three to five years	
b.	Two to three years	d.	Five to eight years	

Jin works in the technology department of a large company, which is in the process of upgrading its computer equipment.

____	17.	Jin wants to properly dispose of the computers and equipment his company no longer needs. Which of the following is NOT true?
a.	He can check the U.S. EPA Web site for information.	c.	He should donate usable equipment to nonprofits or schools.	
b.	Computer equipment cannot be recycled.	d.	He should run a utility that wipes the hard drives.	

____	18.	Jin should look for all of the following in the computer warranty of his new equipment, EXCEPT: ____?
a.	If it includes software coverage.	c.	If the warranty applies if the computer is used outside the country.	
b.	On-site repair.	d.	At least 30 days of free telephone support.	

Tristan is looking into purchasing a new computer system.

____	19.	Tristan has limited funds. Which of the following should he considering purchasing?
a.	Windows PC	c.	tablet	
b.	Macintosh	d.	Linux PC	

____	20.	Tristan looks at the ____ that comes with his computer to make sure it includes a guarantee about the product.
a.	warranty	c.	service agreement	
b.	support agreement	d.	manual	

Lesson 5 - Computer-Related Issues
Answer Section

TRUE/FALSE

	1.	ANS:	T	PTS:	1	REF:	Mod 1-94

	2.	ANS:	T	PTS:	1	REF:	Mod 1-95

	3.	ANS:	T	PTS:	1	REF:	Mod 1-95

	4.	ANS:	F	PTS:	1	REF:	Mod 1-96

	5.	ANS:	F	PTS:	1	REF:	Mod 1-96

	6.	ANS:	T	PTS:	1	REF:	Mod 1-99

	7.	ANS:	F	PTS:	1	REF:	Mod 1-102

	8.	ANS:	T	PTS:	1	REF:	Mod 1-102

	9.	ANS:	F	PTS:	1	REF:	Mod 1-102

	10.	ANS:	T	PTS:	1	REF:	Mod 1-105

MULTIPLE CHOICE

	1.	ANS:	A	PTS:	1	REF:	Mod 1-94

	2.	ANS:	C	PTS:	1	REF:	Mod 1-94

	3.	ANS:	B	PTS:	1	REF:	Mod 1-95

	4.	ANS:	C	PTS:	1	REF:	Mod 1-95

	5.	ANS:	A	PTS:	1	REF:	Mod 1-95

	6.	ANS:	B	PTS:	1	REF:	Mod 1-95

	7.	ANS:	D	PTS:	1	REF:	Mod 1-98

	8.	ANS:	D	PTS:	1	REF:	Mod 1-99

	9.	ANS:	D	PTS:	1	REF:	Mod 1-99

	10.	ANS:	D	PTS:	1	REF:	Mod 1-101

	11.	ANS:	A	PTS:	1	REF:	Mod 1-101

	12.	ANS:	C	PTS:	1	REF:	Mod 1-102

	13.	ANS:	B	PTS:	1	REF:	Mod 1-103

	14.	ANS:	C	PTS:	1	REF:	Mod 1-103

	15.	ANS:	B	PTS:	1	REF:	Mod -103

	16.	ANS:	C	PTS:	1	REF:	Mod -103

	17.	ANS:	B	PTS:	1	REF:	Mod 1-104	TOP:	Critical Thinking

	18.	ANS:	D	PTS:	1	REF:	Mod 1-103	TOP:	Critical Thinking

	19.	ANS:	D	PTS:	1	REF:	Mod 1-102	TOP:	Critical Thinking

	20.	ANS:	A	PTS:	1	REF:	Mod 102	TOP:	Critical Thinking